Important Message from the Director of Quex Activity Centre, Graham Stroud.

I would like to firstly thank you for booking tickets to The Elf Express & Magical Elf Forest or Elf Kingdom. 2020 has been an unprecedentedly challenging year for business and we were so looking forward to running our COVID safe experience this Christmas. We have worked tirelessly for the last several months to convert Quex Activity Centre into a COVID safe venue for the whole family and I could not be prouder of the efforts taken by my staff and the wider Quex Estate to both comply and exceed government rules and guidelines in regard to COVID security.

Following the shocking news that, with less than eight hours’ notice, Kent is to enter tier four, we have taken advice regarding the continuation of The Elf Express & The Magical Elf Forest and Elf Kingdom and have compared our offering and response against similar experiences now falling within tier four this Christmas.

Our current position is that The Elf Express & Magical Elf Forrest and Elf Kingdom will continue to run until further notice.

Situated within Quex Park, by name and nature a large country park allowed to remain open within tier four for family exercise and recreation, The Elf Express and Elf Kingdom are both outdoor country trails to be enjoyed by those within the same household or support bubble. At no point within The Elf Express or Elf Kingdom country trails do bubbles converge or leave the outside environment.

With our sudden entrance to Tier Four it is important that a clarification is made to the experience rules. Household and Support Bubbles must be adhered to on-site as per Tier Four rules. This requirement will be enforced by the our team and any breaches will be asked to leave site, without refund.

2020 has been beyond challenging for The Quex Activity Centre and other businesses within the Quex Estate. The Government support we have been offered has been negligible compared to our base running costs and without your support the future of The Quex Activity Centre is certainly not secure. The whole team are desperate to return to a sense of normality and we cannot wait to bring you a more typical programme of events in 2021.

If you have any queries or questions relating to this announcement, please contact us by email only at elfexpress2020@quexactivitycentre.com

Both my whole team and I wish you a very happy and healthy Christmas and New Year.

Graham

Important Elf Express/Elf Kingdom Announcement 26/11/2020

With today’s announcement of Kent entering Tier 3 we are delighted to announce that, in line with government guidelines, Elf Express and The Elf Kingdom will proceed, albeit with the following minor alterations.

Both Elf Express and The Elf Kingdom are fully outdoor experiences with no part of the experience taking place indoors.
Whilst within the Quex Estate, and subsequently the Elf Express and Elf Kingdom experiences, all visitors must remain within their ‘social bubbles’.
Elf Express and The Elf Kingdom now feature brand new ‘COVID Secure’ walk throughs experiences with Elf Themed distancing measures to keep the whole family safe.
Our COVID Champions throughout the experience always remain socially distanced and are temperature tested upon arrival on-site.
We have fully risk assessed the experience with the safety of our visitors and staff being our highest priority.
As previously planned, Elf Express and The Elf Kingdom have strict time slots and are intrinsically designed to ensure separation between groups. The use of time slots also ensures that numbers on-site always remain low.
All food and drink sold on site will be take-away only.

Whilst Kent remains in tier 3, we have decided to not use tractors and trailers as part of the experience at this time. Despite our trailers, including a brand new one for 2020!, being fully open with distanced seating we feel that to reduce risk even further we will temporarily pause their use. Whilst disappointed with this compromise, we are delighted to introduce a brand-new festive walk to the Elf Express experience.

We are relieved and pleased that we can still offer a Christmas Experience to the children of Kent this year. It is impossible to ignore the profound impact COVID has had on children and young people and we are excited to bring some Christmas Magic at this time. With live Reindeer, Twinkling Lights and Elves Galore there has never been a better time to visit the Elf Express and Elf Kingdom!

Hop aboard the Elf Express 2020

Santa needs your help as the naughty Elves have been up to their tricks again! After a short journey aboard the Elf Express, all the good boys and girls are invited to watch the Big Elf Show at the Elf Tower, an interactive spectacle for all the family to enjoy. The Elves will be delighted to meet you and they might even share a sweet treat or two!

After the Big Elf Show you will journey through the Magical Elf Woods where Santa will be eagerly awaiting your arrival with a sleigh load of presents but only if you’ve been good!

This is set to be the biggest Christmas experience yet, so don’t miss it… even the adults get treats!

BOOK NOW TO SECURE YOUR NAME ON THE GOOD LIST!

Important Information:

Please arrive at the Departure Point no later than 10 minutes before your slot.

The Departure Point is at Quex Activity Centre, please follow signs for parking.

Please note, this attraction takes place outside and some parts may be uneven and muddy so appropriate footwear is advised.

If you have a party larger than 16, please contact the Elf Helpline on 01843 866023 to discuss booking arrangements.

Terms and Conditions:

Please read before purchasing your tickets:

Elf Express reserves the right to change the experience and additional extras at any time.

Cancellations or amendments must be made 48 hours prior to your booking. No refunds or changes will be made after this period.

Abuse to staff and other members of the public will not be tolerated. Any guest reported to be being abusive will immediately be removed from the premises without a refund.

By purchasing tickets, you agree to the Terms and Conditions set out above.

Covid-19 Policy:

This experience has been tailored alongside Covid-19 policies with social distancing measures in place, but be assured the experience will be just as magical. To ensure all guests safety, the tractor will be split into family pods and masks will be required onboard but may be removed once in the Magical Elf Forest. The interactive show will be a seated experience in order to comply with social distancing guidelines. All touch points will be sanitised in between groups. (Subject to change in accordance with government guidelines.)

If you or a member of your household have symptoms of Covid-19, please do not travel and attend Elf Express. Similarly, if you have returned from a high risk area within 2 weeks of your slot, we ask you not to travel and attend Elf Express.

If you cancel your booking due to Covid-19 within the 48 hour period, proof in the form of a doctor’s note or legitimate test results will be required to receive a refund.

In the unlikely event that we need to cancel Elf Express, you can transfer your ticket to the following year, or get a full refund.

Please note tickets booked after 20th October 2020 will be subject to the following Terms and Conditions:

Should the Elf Express Experience be forced to close due to COVID 19 lockdown restrictions, your ticket will include a non refundable deposit of £5 per person. You can either receive a refund minus the £5 per person or your ticket will be transferred to a credit note than can be used for future bookings.

5th – 6th December Tickets

12th – 24th December Tickets